At 420 Ganja Farms, customer satisfaction is important to us. Due to the nature of cannabis products, we follow a strict but fair refund policy.

Eligibility for Refunds

Refunds or replacements may be considered under the following circumstances:

The product arrives damaged

The product received is incorrect

The product is defective upon arrival

To be eligible, you must contact us within 48 hours of receiving your order and provide clear documentation, such as photos or videos, showing the issue.

Non-Refundable Items

For safety and compliance reasons, we cannot accept returns or issue refunds for:

Opened or used products

Orders placed incorrectly by the customer

Products where damage occurred after delivery

Resolution Process

Once your claim is reviewed and approved, we may offer:

A replacement product

Store credit

A refund, where applicable

Approved resolutions are processed promptly.

How to Submit a Request